Network Repair | Fast
Network service turnaround time is our first concern
We know that downtime is the enemy. That’s why you have our word - when you submit an inquiry (or are an existing client and submit a work-order) - we’ll get back to you within the hour.
Because we have a network of technicians in every state, we’ll have technicians out making a site-call at the soonest possible moment. Prior to their arrival and throughout their work, your Prime Data Techs will get hands-on oversight from the Prime Data management team, so we can keep our team on track and you apprised. You’ll have visibility into field operations and field applications as they’re made - it’s just one of the ways we provide high-level performance management.
Timeliness matters; to your business, your clients, your employees, and to your bottom line.
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cut through the red-tape of call-centers?
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Prime Data Communications
The challenge isn’t just how much those options are going to cost your bottom line - but it’s whether your already taxed team has the bandwidth. If you defer to service sent by equipment companies - those teams are knowledgeable, but often contractually limited, to servicing the singular piece of equipment they sold you - not to discovering how interacting network devices are creating systemic challenges.
Not only might your team be up-sold more product, but often they’re left with an even longer to-do list with the same lack-of-bandwidth standing in the way of project completion.
It’s normal for enterprise level clients to try to make use of their existing staff even as they scale up their IT and TELECOM. Up until you landed here, you may have been told that the only other options were to hire more IT-staff or to enter into long-term contracts with your equipment providers.
Enterprise Level Clients depend on our fast response
Prime Data’s Techs work with our highly experienced managers to get to the bottom of glitches, outages, updates and renovations - to get your IT and TELECOM humming.
We know that your business requires upgrades to keep up with mobile, quick payment, deep data, and security issues.
It’s an evolving ecosystem we know well. Each of these quadrants depend on your IT and TELECOM working seamlessly, with as little down-time as possible.
Networks that talk to one another. That’s our thing. IT. Telecom. Cabling. Wifi. Cameras. Point of Sale. It’s what we do. All day. Every day.
We know that your capable IT and TELECOM staff can keep you running; but in a crunch - and IT and TELECOM often gets crunched - the last thing you want to do is oversee unproven contract workers or up-size your staff. Prime Data gets that. It’s why there are no long-term contracts. Our work is that good.
We don’t need to rope you into long-term commitments because we know you’ll call us when you need us. We are at the leading edge when it comes to responsiveness and providing qualified, skilled work; and a strong ROI for you.
Our team will make your team look good. You have our word on it.
What makes Prime Data different?
Our team has worked in IT and TELECOM. Our techs and our managers know this field, from being in the field.
We don’t sell products; or up-sell you while making a service call. Our unified knowledge platform means that we know - and you know - where we are in the project at all times.
And, while local operations and networks may include fragmented technologies that make updates, repairs and outages a challenge - we get the challenges of a growing, multi-site enterprise. It’s what we do, all day, every day.
Why can’t your IT team handle this on their own?
Frankly, because every change has a downstream impact, and managing not only upgrades, but new installs and old fixes is - for many enterprise-level clients - more than a full time job for a team of people who find themselves running from one crisis to the other without being the bandwidth to go for the needed underlying fix, like they’d like to do.
Because network applications shift, networks shift, equipment ages out, updates have tangential impact - all of it presenting reliability challenges - there are times when bringing in a team to work alongside your team can make all the difference.
When you work with Prime Data Communications - you know that you have that additional support your team needs during upgrades, outages, relocation and recovery. IT & TELECOM support that’s reliable, skilled, trustworthy - that’s us. Let’s talk.